Shipping policy

1. Company Information

SurgiSim is a trading name of:

Astflick Group Ltd
Unit 7, Latham Road Business Park
Latham Road
Huntingdon
Cambridgeshire
PE29 6YE
United Kingdom

All intellectual property and branding are owned by Astflick Holdings Ltd and licensed to Astflick Group Ltd.

2. Overview

This Shipping Policy outlines how SurgiSim processes and delivers orders for both business (B2B) and consumer (B2C) customers.

3. Order Processing

  • Orders are typically processed within 1–2 working days
  • Orders placed on weekends or public holidays will be processed on the next working day
  • We reserve the right to delay or cancel orders where:
    • Stock is unavailable
    • Payment issues arise
    • Additional verification is required

4. Delivery Timeframes

  • Standard UK delivery: 3–5 working days
  • Express options may be available at checkout

⚠️ Delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by:

  • Courier issues
  • Weather conditions
  • Customs or import processes
  • Supply chain disruptions

5. Shipping Methods

We use trusted UK and international courier partners, including:

  • Royal Mail
  • DPD
  • DHL
  • UPS

Shipping method will depend on:

  • Order size
  • Delivery location
  • Service selected at checkout

6. Shipping Costs

  • Shipping costs are calculated at checkout
  • Free shipping promotions may be offered at our discretion
  • Additional charges may apply for:
    • Remote areas
    • Large or bulk orders
    • International deliveries

7. Risk & Ownership

  • Risk in the goods passes to the customer upon delivery
  • For business customers, responsibility transfers once goods are delivered to the stated address

We strongly recommend ensuring:

  • Delivery details are accurate
  • Someone is available to receive the goods

8. Failed Deliveries

If delivery fails due to:

  • Incorrect address
  • No recipient available
  • Refusal of delivery

We reserve the right to:

  • Charge redelivery fees
  • Deduct original shipping costs from any refund

9. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Notify us within 48 hours of delivery
  • Provide photographic evidence

We will:

  • Investigate with the courier
  • Arrange replacement or resolution where appropriate

10. International Shipping

  • We ship internationally where available
  • Customers are responsible for:
    • Import duties
    • Taxes
    • Customs clearance fees

We are not liable for:

  • Customs delays
  • Seizure of goods by local authorities

11. Bulk & Pallet Deliveries (B2B)

For large or palletised orders:

  • Delivery may be kerbside only
  • Customer is responsible for unloading unless agreed otherwise
  • Failed deliveries may incur additional charges

12. Call-Off & Held Stock (B2B)

Where stock is purchased and held for scheduled delivery:

  • Goods are considered sold and allocated
  • Storage is provided at no additional charge (unless agreed otherwise)
  • Delivery will be scheduled based on agreed timelines

13. Contact Us

For shipping enquiries:

Email: hello@surgisim.co.uk

Address:
Astflick Group Ltd
Unit 7, Latham Road Business Park
Latham Road
Huntingdon
Cambridgeshire
PE29 6YE
United Kingdom

14. Important Notes

  • We reserve the right to update this Shipping Policy at any time
  • By placing an order, you agree to this policy