Shipping policy

Last updated: 9 August 2026

1. About SurgiSim

SurgiSim is a trading name of Astflick Group Limited. Astflick Group Limited is the seller and contracting entity responsible for all orders placed through this website.

Company number: 05950580
VAT number: GB896845841
Registered office and dispatch warehouse:
Unit 7 Latham Road Business Park
Latham Road
Huntingdon
Cambridgeshire
PE29 6YE
United Kingdom

2. Where Orders Are Dispatched From

Products displayed as “In stock” are physically held at our Huntingdon warehouse and dispatched directly by SurgiSim.

We do not use overseas dropshipping services for products represented on the website as being held in UK stock.

3. Order Processing

Orders are normally processed within 1–2 working days.
Orders placed during weekends or UK public holidays are processed from the next working day.
Orders are subject to successful payment authorisation and any required security checks.

If an unexpected stock discrepancy or processing delay affects an order, we will contact the customer using the details supplied during checkout.

4. United Kingdom Delivery

Our standard UK delivery estimate is 3–5 working days after dispatch.

The total expected delivery period therefore includes:

1–2 working days for order processing; and
3–5 working days for carrier transit.

Express or alternative delivery services are only available when displayed as an option during checkout.

5. Delivery Charges

The applicable delivery charge is calculated using the order value, parcel size, weight and destination.

All delivery charges are displayed during checkout before the customer confirms and pays for the order. Customers are not charged any undisclosed compulsory delivery fees after placing an order.

6. Couriers and Tracking

Orders may be delivered using Royal Mail, DPD, DHL, UPS or another suitable carrier selected according to the size, value and destination of the order.

Where tracking is available, the tracking details will be sent to the email address supplied when the order was placed.

7. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order has not yet been dispatched, please contact us immediately if the delivery address requires correction. We cannot guarantee that an address can be changed after an order has entered the dispatch process.

8. Failed or Refused Deliveries

If delivery cannot be completed because an incorrect address was provided, nobody was available to receive the parcel or the delivery was refused, the carrier may return the order to us.

We may require payment of an additional delivery charge before resending an order where the failed delivery was caused by circumstances within the customer’s control.

9. Delivery Delays

Delivery dates are estimates rather than guaranteed dates unless a guaranteed delivery service has been expressly agreed in writing.

Occasional delays can be caused by circumstances outside our reasonable control, including carrier disruption, severe weather, transport interruption or incorrect delivery information. If we become aware of a material delay, we will provide assistance and updated information where reasonably possible.

10. Damaged, Missing or Incorrect Deliveries

Please inspect the order after delivery and contact us as soon as reasonably possible if:

The parcel arrives damaged;
An item is missing;
An incorrect item has been supplied; or
The tracking information shows delivery but the parcel has not been received.

Please include the order number and photographs where relevant. Nothing in this section limits a consumer’s statutory rights.

11. Large, Bulk and Pallet Deliveries

Large institutional, commercial or palletised orders may require a specialist delivery service. We will advise the customer of any special access, unloading or delivery requirements before dispatch where applicable.

12. International Delivery

International delivery is only available where an eligible delivery option is presented during checkout or has been agreed directly with SurgiSim.

International customers are responsible for checking any local import requirements. Import VAT, customs duties and clearance charges may be payable by the recipient and are not included unless expressly stated otherwise before purchase.