Privacy policy

Last updated: April 11, 2026

1. Company Information

SurgiSim is a trading name of:

Astflick Group Ltd
Unit 7, Latham Road Business Park
Latham Road
Huntingdon
Cambridgeshire
PE29 6YE
United Kingdom

All intellectual property and branding associated with SurgiSim are owned by Astflick Holdings Ltd and licensed to Astflick Group Ltd.

For the purpose of data protection law, Astflick Group Ltd is the data controller.

2. Overview

This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with SurgiSim via our website, email, or other services.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

3. Information We Collect

We may collect and process the following data:

Personal Information:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number

Transaction Data:

  • Order details and purchase history
  • Payment confirmation (we do not store full card details)

Technical Data:

  • IP address
  • Browser type and device information
  • Website usage data (via cookies and analytics tools)

4. How We Use Your Data

We use your data to:

  • Process and fulfil orders
  • Communicate with you regarding purchases or enquiries
  • Provide customer support
  • Improve our website, products, and services
  • Comply with legal and regulatory obligations
  • Prevent fraud and misuse

We only process your data where we have a lawful basis, including:

  • Contractual necessity
  • Legal obligation
  • Legitimate interests
  • Consent (where applicable)

5. Sharing Your Data

We may share your data with:

  • Payment providers (e.g. Stripe, Shopify Payments)
  • Courier and logistics partners
  • IT and website service providers
  • Professional advisors (legal, accounting, etc.)

All third parties are required to respect the security of your data and comply with applicable laws.

We do not sell your personal data.

6. International Transfers

Some of our service providers may be based outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK-approved standard contractual clauses
  • Adequacy regulations

7. Data Retention

We retain personal data only as long as necessary:

  • Order data: typically 6 years (for tax/legal purposes)
  • Marketing data: until you opt out
  • Enquiries: for a reasonable period to handle your request

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at: privacy@surgisim.co.uk

9. Cookies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse traffic and user behaviour
  • Enhance your browsing experience

You can manage or disable cookies via your browser settings.

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure servers and encryption
  • Restricted access controls
  • Trusted third-party platforms (e.g. Shopify)

11. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office.

Website: https://ico.org.uk

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

For any privacy-related queries:

Email: privacy@surgisim.co.uk

Address:
Astflick Group Ltd
Unit 7, Latham Road Business Park
Latham Road
Huntingdon
Cambridgeshire
PE29 6YE
United Kingdom

14. Important Notes

  • This policy applies to all SurgiSim customers (B2B and B2C)
  • By using our website, you agree to this Privacy Policy