Terms of service

1. Company Information

SurgiSim is a trading name of:

Astflick Group Ltd
Unit 7, Latham Road Business Park
Latham Road
Huntingdon
Cambridgeshire
PE29 6YE
United Kingdom

All intellectual property and branding are owned by Astflick Holdings Ltd and licensed to Astflick Group Ltd.

2. Agreement to Terms

By accessing our website or placing an order, you agree to be bound by these Terms of Service.

If you do not agree, you must not use our website or services.

3. Business vs Consumer Customers

Business Customers (B2B)

Where you are purchasing on behalf of a business, organisation, NHS body, or institution:

  • You confirm you are acting in the course of business
  • Consumer protection laws do not apply
  • These Terms apply in full

Consumer Customers (B2C)

Where you are purchasing as an individual:

  • Your statutory rights are protected under the Consumer Rights Act 2015

4. Orders & Acceptance

  • All orders are subject to acceptance and availability
  • We reserve the right to:
    • Refuse or cancel orders
    • Limit quantities
    • Correct pricing errors

An order is only confirmed once dispatched.

5. Pricing & Payment

  • All prices are listed in GBP (£)
  • VAT is applied where applicable
  • Payment must be made in full before dispatch (unless credit terms agreed)

Late Payment (B2B)

We reserve the right to:

  • Charge interest under the Late Payment of Commercial Debts (Interest) Act 1998
  • Add fixed recovery costs
  • Suspend or cancel future orders

6. Delivery

  • Standard delivery timeframe: 3–5 working days (unless otherwise stated)
  • Delivery dates are estimates, not guarantees
  • Risk passes to the customer upon delivery

We are not liable for delays caused by:

  • Couriers
  • Customs or import issues
  • External supply chain disruptions

7. Returns & Refunds

All returns are governed by our Returns & Refund Policy.

Key points:

  • B2B: No right to return unless faulty
  • B2C: 14-day cancellation rights apply
  • Hygiene exemptions apply to medical products

8. Product Use & Medical Disclaimer

SurgiSim products are intended for:

  • Training, educational, and simulation purposes only

They are:

  • Not intended for clinical or patient use
  • Not a substitute for professional medical training

We accept no liability for:

  • Misuse of products
  • Improper training outcomes
  • Decisions made based on use of our products

9. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for:
    • Indirect or consequential losses
    • Loss of profit, business, or opportunity
  • Our total liability shall not exceed:
    • The value of the goods supplied

Nothing in these terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation

10. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Product descriptions
  • Branding

Is owned by or licensed to Astflick Holdings Ltd.

You may not reproduce, copy, or distribute content without written permission.

11. Website Use

You agree not to:

  • Misuse the website
  • Attempt unauthorised access
  • Introduce malicious software

We reserve the right to suspend access if misuse is detected.

12. Account & Security

If you create an account:

  • You are responsible for maintaining confidentiality
  • You accept responsibility for all activities under your account

13. Force Majeure

We are not liable for failure or delay due to events beyond our control, including:

  • Supply chain disruption
  • War, geopolitical instability
  • Natural disasters
  • Pandemics

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

16. Contact Information

Email: info@surgisim.co.uk

Address:
Astflick Group Ltd
Unit 7, Latham Road Business Park
Latham Road
Huntingdon
Cambridgeshire
PE29 6YE
United Kingdom

17. Important Notice

By placing an order with SurgiSim, you confirm that:

  • You have read and understood these Terms
  • You agree to be legally bound by them